Privacy

We insist upon the highest standards for secure transactions and user information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Please Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This website website https://www.betterhomeapp.com, Better Home app, https://seller.betterhomeapp.com, and Better Home Seller app are operated by Better Meta Digital Private Limited (referred as “company” in this website) and this page sets forth the Privacy Policy (the ‘Policy) for this website and its subdomains and the services owned and operated by the company.

 

Collection of Information

To provide you a safe, efficient, smooth and customised experience, the Company will collect and store personal information such as Name, Email, IP address, cookies, etc., of merchants and buyers. Further to this, the company will collect Permanent Account Number, Business Name, Phone Number, Photo, Bank Account, etc., of merchants. Company will use this information for your authentication and to enable us to provide the services. Company will share the buyer details to the merchants to enable them to update on the purchase/booking. The company may also share the collected information with the law enforcement and fraud investigation agencies, if needed.

Company uses Razorpay, one of the most trusted payment gateway to safely and securely process your credit/debit card, netbanking, UPI and wallet payments. Your credit/debit card, netbanking, UPI and wallet details are not shared to the company, and merchants.

We use data collection devices such as “cookies” on pages of the Website to ease login, help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

To provide you a safe, efficient, smooth and customised experience, the Company will collect and store personal information such as Name, Email, IP address, cookies, etc., of merchants and buyers. Further to this, the company will collect Permanent Account Number, Business Name, Phone Number, Photo, Bank Account, etc., of merchants. Company will use this information for your authentication and to enable us to provide the services. Company will share the buyer details to the merchants to enable them to update on the purchase/booking. The company may also share the collected information with the law enforcement and fraud investigation agencies, if needed.

 

Account Deletion

If you have placed an order with us,order related data would be presevered with us for our legal records. We value your privacy and assure you that your account will be deleted within 48 business hours. However, order-related details may be preserved for our records.

 

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organisation, amalgamation, restructuring of business. Should such a transaction occur, then the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

 

Social Analytics for Sharing

We use Google Analytics and other services to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

 

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Company is not responsible for the privacy practices or the content of those linked websites.

 

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

 

Communication

Company will send you emails regarding the transactions and during signup. Company will keep the emails to a minimum and provide an option to delete the account whenever you would wish to. Company and Merchants will call your phone to verify your purchases/bookings. Company may also contact your phone or email about withdrawal requests and for other details as needed.

 

Modification of Privacy Policy

The Company reserves the right, at its sole discretion, to modify or replace this Policy by posting the updated version on the website. It is your responsibility to check this Policy periodically for changes. Your continued use of the Service following the posting of any changes to this Policy constitutes your acceptance of those changes.

 

Your Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

Questions

If you have any questions, comments, concerns or complaints, about our privacy policy and terms and conditions, please contact us at:

By email: contact@betterhomeapp.com

By mail: Better Home, Better Meta Digital Private Limited,

No. 9 Venkatachala Mudali Lane,

Flower Bazar,

Chennai – 600003.

By mobile: 9884903890