Shipping and Returns Policy

At Better Home, we strive to ensure that your shopping experience is hassle-free and enjoyable. We understand that sometimes issues may arise, and we want to make the process of returns and refunds as straightforward as possible. Please take a moment to read our Shipping and Returns Policy to familiarize yourself with our procedures.

1. Immediate Return for Damaged Products:
We stand by the quality of our products and want you to shop with confidence. If your item arrives damaged during delivery, you are eligible for an immediate return and a full refund. Please follow the return process outlined below to initiate your return:
  • Contact our customer care team at +91 98849 03890 or via email at contact@betterhomeapp.com 
  • Provide details about the damaged product, including your order number and a clear description of the damage.
  • We may contact you to ascertain the damage or defect in the product before proceeding with the refund or replacement.
2. Genuine Product Guarantee:
We guarantee that all products listed on our website are genuine and authentic. If, by any chance, you receive a product that turns out to be counterfeit, we will issue you a full refund. Our commitment to authenticity ensures that you can trust the products you purchase from us.

3. Contacting Customer Care:
If you encounter any problems with a product, you have the option to contact the brand's customer care directly or reach out to Better Home's customer care at +91 9884903890. Our dedicated support team is here to assist you with any issues or concerns you may have.

4. Return Process:
To initiate a return, please follow these steps:
  • Contact our customer care team to report the issue and receive further instructions.
  • If required, provide photographs or additional information to support your claim.
  • Once your return request is approved, you will receive instructions on how to return the product.
  • After we receive the returned item and verify the issue, we will process your refund or replacement accordingly.
5. Terms and Conditions and Privacy Policy:
For a comprehensive understanding of your rights and responsibilities while shopping with us, please read our Terms and Conditions and Privacy Policy . These documents provide additional details on our policies and practices.

At Better Home, we are committed to providing you with a secure and satisfying shopping experience. If you have any questions or require further assistance regarding our Shipping and Returns Policy, please do not hesitate to contact our customer care team.

Thank you for choosing us for your shopping needs. We look forward to serving you with our quality products.